Stavo Refund Policy
This Refund Policy explains the difference between canceling a Stavo membership and requesting money back for a completed payment.
Lemon Squeezy is the Merchant of Record for Stavo purchases and administers payments, taxes, chargebacks, and approved refunds. This policy does not reduce any mandatory consumer right available where you live.
Canceling a trial or membership
Cancel from Profile in Stavo by choosing Manage or cancel subscription, or use the Lemon Squeezy Customer Portal link in your purchase or subscription email. Cancellation stops future renewal. It does not automatically refund a payment already completed.
- During the free trial
- Cancel before the seven-day trial ends to prevent the first monthly or yearly charge.
- After a paid period begins
- Cancel before the next renewal to prevent the next charge. Access normally continues until the current paid period ends.
When a refund may be available
Refunds and statutory withdrawal rights are assessed under this policy, Lemon Squeezy's Buyer Terms, and the mandatory consumer law that applies to the transaction. Depending on where you live, you may have a time-limited right to withdraw from an initial subscription payment or a payment made after a free trial.
Outside mandatory rights and approved exceptions, completed digital-service transactions are generally not refundable. A cancellation made after a renewal does not by itself reverse that renewal payment.
Technical problems and misuse
If a material technical problem prevents you from using purchased Stavo features, contact us first so we can investigate and try to restore access. If the problem cannot be resolved, you may request a refund from Stavo and include the support history.
A refund may be declined where there is evidence of fraud, refund abuse, chargeback abuse, or other manipulative behavior, subject to mandatory law.
How to cancel or request a refund
Provide the email used at checkout, the Lemon Squeezy order or receipt number if available, and a clear description of the request. Do not send card details to Stavo.
- Lemon Squeezy Customer Portal
- Use Manage or cancel subscription in your Stavo profile or the link in your Lemon Squeezy receipt or subscription email.
- Lemon Squeezy orders
- Use Lemon Squeezy My Orders to review the order or subscription associated with your checkout email.
- Stavo product support
- Email hello@stavo.online or call +389 72 265 762 for product-access or technical help.
How approved refunds are processed
Approved refunds are processed through Lemon Squeezy to the original payment method where possible and may take up to 10 days to appear. Access connected to a fully refunded purchase may end when the refund is approved.
Stavo does not issue cash, bank-transfer, or off-platform card refunds for purchases processed by Lemon Squeezy.
Policy changes
We may update this policy to reflect product, legal, or Lemon Squeezy policy changes. The policy in effect when a transaction occurred will be considered together with any later mandatory rights that apply.